For participants
Complaints & feedback
Health & Community Services wants you to give us feedback or make a complaint if you are unhappy. It is okay to complain if you are not happy — about the supports you received, your support workers, or about Health & Community Services.
Ways to tell us
You can give feedback or make a complaint by:
- Talking to your support worker or our Complaints Manager
- Using the form on this page
- Calling us on (03) 9191 7266
- Emailing us at admin@healthandcommunityservices.com.au
- Dropping your complaint in the complaints box at our office
- Filling in the participant survey we send you each year
If you do not feel comfortable telling us yourself, you can ask someone you trust — like a family member or your support worker — to help. You can also get help from a professional, independent advocate, and we can help you find one if you'd like.
You can stay anonymous
You can make a complaint and remain anonymous, which means we will not know who you are. Please remember that if you complain anonymously, we cannot provide you with a response.
How we manage your complaint
We take all complaints and feedback seriously — they help us make our service better for you. Our Complaints Manager will:
- Talk with you about your problem
- Write down everything you say
- Plan to fix your problem
- Contact you regularly to tell you how it is being fixed
We keep everything you tell us private. To keep you safe, if your complaint involves someone being put in serious danger or being hurt, we will tell the police and the NDIS.
Contacting the NDIS Commission
You can make a complaint at any time directly to the NDIS Commission — call 1800 035 544 (free call from a landline) or visit ndiscommission.gov.au.
Give feedback or make a complaint
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