Support for rehabilitation, recovery & independence

A TAC claim is a formal request for insurance coverage that you submit if you've been injured in a transport accident. The TAC (Transport Accident Commission) operates as a 'no-fault' insurance scheme under Victorian Government ownership, meaning coverage applies regardless of who was at fault. Victorian motorists contribute to the TAC through vehicle registration fees. If your claim is accepted, the TAC can assist in covering expenses related to medical treatments and other necessary services resulting from your accident injuries.

You can make a claim if you, or someone you're representing, was involved in an accident caused by the operation of a car, motorcycle, bus, train, or tram, and you sustained injuries (including mental injuries) or passed away as a result of the accident. Pedestrians and cyclists injured in such accidents are covered. Cyclists involved in collisions with stationary motor vehicles on or after 9 July 2014 are also eligible for coverage.

Claims apply when a Victorian resident was injured or deceased in an interstate accident involving a Victorian-registered vehicle, or an individual was injured or deceased while in such a vehicle. Non-Victorian residents injured in interstate accidents involving a Victorian-registered vehicle may also have a claim against the TAC, particularly if that vehicle is at fault. Forms should be sent to: Interstate claims, TAC Insurance, PO Box 742, Geelong 3220. For enquiries regarding interstate accidents involving Victorian-registered vehicles, you can contact the TAC on 1300 654 329.

Victorians experiencing mental injury may file claims if they were involved in a transport accident; are bereaved family members or friends of a person who died in a transport accident; witnessed a transport accident; provided assistance at the scene of a transport accident; or witnessed the immediate aftermath of a transport accident.

The TAC encourages you to select your providers as early as possible. These professionals offer essential services and supports tailored to your needs, making it crucial to begin collaborating with them promptly. Once your approved services are confirmed, you have the flexibility to choose additional providers according to your current requirements.

Prospective clients are encouraged to contact Health & Community Services directly. You may also consider providing us with a copy of your MyPlan and the list of approved services. This information helps us understand your priorities and preferences, your desired activities and goals, and the specific services and hours approved for coverage by the TAC.

After deciding to work with us, a start date is arranged. We'll handle the invoicing process by submitting your invoice to the TAC for payment. If you require attendant care services, we'll provide you with a service agreement.

You can expect: respectful treatment — it's paramount that you feel respected by our team; open communication — you should feel at ease raising any questions or concerns with us; privacy protection — we adhere strictly to privacy regulations, your personal information is kept confidential and we will not share it with anyone without your explicit consent; and transparent privacy policies — if you have any concerns about privacy, we are committed to addressing them openly.